Frequently Asked Questions

Do you accept cash?

We do not accept cash. All sessions must be booked in advance and online via the website. We also do not accept cash walk ins.

I am Claustrophobic. Can I play?

We have had some claustrophobic players who enjoyed the game without any issues.

All of the rooms are spacious and there are also emergency buttons in the rooms, so you can leave anytime.

I have Epilepsy. Can I play?

You can play our Royal Heist Academy and Prison Punk 2077 game but we do not recommend the Mr. Crimson’s Fun House, Shelter-Z or Jigsaw Trial games.

Do you have parking spaces?

We do not have any designated parking spaces in our Birmingham Escape Rooms, but there are parking facilities close to us. We will inform you about them in the confirmation email. You can also have a look at our website: Exciting Game Birmingham location with highlighted parking spaces

Why are there 1.5 hour slots in the calendar if the games take only about 1 hour?

We need 30 minutes between the games to set up the room for the next session.

Please, arrive on time for the start of your slot!

Can we play with just the two of us?

Only 2 players?

No problem! If you like the challenge, our rooms are still doable. You might need more hints though.

Can I add more players after I've booked?

Yes, you can add extra players (up to the maximum room capacity) when you arrive to your session. Additional players must pay the applicable fee.

Please note that players added to a booking cannot be refunded if they decide not to participate.

Are the horror rooms completely dark?

Our horror games are designed with dark or low-light environments to enhance the atmosphere. While visibility is limited, you will still be able to navigate the room safely.

You will be provided with a light source.

Will the live actors grab us?

Don’t worry! Our live actors do not grab players. They are there to enhance the atmosphere while maintaining a safe and enjoyable experience. 

Can children play the games?

Our Royal Heist Academy and Prison Punk 2077 games are children friendly, for age restrictions and presence of an adult requirements please see the games’ individual pages.

Players who are 16 years of age or over can play all our games without any supervision.

What are the age restrictions for the horror games?

Players must be 13 or older to take part in our horror games. Groups with players under 16 cannot have a live actor and must be accompanied by an adult during the game.

The live actor option is only available for groups where all players are aged 16 or over.

Do supervising adults count towards the player limit?

Any supervising adult is included in the game’s maximum capacity and counts as one of the players in the room.

Can you make exceptions to the maximum player limit?

No exceptions can be made. The maximum capacity for each game is a strict safety limit and cannot be exceeded under any circumstances.

Is the live actor the main focus of the horror game?

The live actor is an additional element designed to enhance the atmosphere and complement the puzzles.

The experience is still very much focused on using your brain, solving puzzles and working as a team, rather than being a scare-maze experience. The scares add to the immersion, but the puzzles remain the main focus.

Do the horror games have to be scary?

The live actor/extreme mode is completely optional. If you choose to play without it, the game will not include live actors or jump scares. You can still enjoy the horror theme, atmosphere and puzzles without the added scares.