Terms & conditions

Terms and Conditions

Birmingham E(x)citing Game is owned and run by Virtual Reality Games Ltd (“Escape Room Owner”) from this time. 

By purchasing the ticket, you (“Ticket Holder”) agree to be bound by the terms and conditions of sale specified herein and any other provision as may be specified by “Escape Room Owner”. Birmingham E(x)citing Game, their agents or employees shall not be liable for any death, personal injury, loss, damage however caused while in the venue, location or place related to Birmingham E(x)citing Game (“Site”) nor are they liable for any complaints, claims, refunds, or exchange for any reason, including without limitation, cancellation or postponement of Birmingham E(x)citing Game. Booking fees and handling fees shall not be refundable. Any refunds shall be made only at the management’s discretion. Tickets are sold subject to the following conditions:

  1. COVID-19

Please read the COVID-19 related information on the following link: https://birmingham.excitinggame.co.uk/covid-safety/

  1. Website use and security
    1. The website birmingham.excitinggame.co.uk hereinafter the website is owned and operated by Virtual Reality Games LTD., hereinafter the company. The company holds the right to amend or vary the terms and conditions below including any of the contents of this website from time to time at its sole discretion without prior notice
    2. The terms and conditions apply to the use of the website by any visitor and should be read carefully before any use.
    3. The company does its best to supply you with the most up to date and accurate information on the website.
    4. The website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website without the written consent of the company.
    5. You are not permitted to link to, or use all, or any part of the the website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.
    6. You accept that the Internet is not fully secure. The company will take all appropriate steps to protect your information.
    7. The company shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.
    8. The website may contain hyperlinks to third party websites. The operation of those websites is out of the company’s control and you may use them at your own risk. The company accepts no liability for any damage arising out of any use of those websites.
  1. General
    1. Nothing in these terms and conditions is intended to affect your statutory rights.
    2. The trade marks and logos displayed on the website are the property of the company. You are not permitted to use these without a written consent of the company and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.
    3. These terms and conditions and any contract concluded incorporating these terms and conditions shall be governed by English law and all disputes shall be submitted to the exclusive jurisdiction of the English courts.
    4. The company collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensure that the privacy of your personal information is protected in accordance with the Data Protection Act 1998.
    5. The company expects visitors not to disclose any details of the game directly or indirectly to the public.
    6. The company may contact you from time to time with offers and promotions via email or phone.
  1. Onsite & Game Play
    1. our Project: the diamond and prison punk 2077 games are designed and can allow 2-6 players per room at the same time. mr. crimson’s fun house game is designed for a team of 2-7  people per room at the same time. For age restrictions and presence of an adult requirements please see the games’ individual pages. 
    2. Upon booking you have agreed to participate, join, enter, use, play and/or access Birmingham E(x)citing Game at your own risk. Birmingham E(x)citing Game expects visitors not to disclose any details of the game directly or indirectly to the public.
    3. Upon booking you agree to behave, conduct, perform, carry out, execute, achieve and complete the Birmingham E(x)citing Game escape room game in accordance to the instruction, command and rules specified by Birmingham E(x)citing Game employees. On failure to do so Birmingham E(x)citing Game, including employee or agent shall have the right and power to decline or refuse your entry to the Site
    4. Birmingham E(x)citing Game shall exercise the right to charge you for any damage which is intentional or caused by misuse of items.
    5. All items including but not limited to your personal belongings, objects, luggage, baggage, watches, wallet, items and/or property shall be kept by you at your sole risk. In any event, Birmingham E(x)citing Game, including the employee or agent, shall not be held liable or responsible for any loss of your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, either within the site or outside of the site. The risk of loss for your personal belongings, objects, luggage, baggage, watches, wallet, items and/or property shall be borne by you upon entrance on the Site or engagement with the Birmingham E(x)citing Game business.
  1. Bookings
    1. Please note, we require at least four hours to process any booking. If your chosen start time is within that time period we reserve the rights to automatically cancel your request. If you did not receive a booking confirmation, please do not attend.
    2. The only language available for the conclusion of a contract online is English.
    3. Only person(s) who are at least 18 years of age are permitted to book a Game.
    4. Due to limited reception area the company recommends teams to arrive on time, not earlier than 5 minutes and not later than the beginning of the time of their booking.
    5. All pricing is outlined on the website under the booking section or may be requested over the telephone. Birmingham E(x)citing Game has the right to amend the pricing structure without prior notice.
    6. The price is set according to number of people within the same booking (maximum 6 persons per room or 7 in case of Mr Crimson’s Fun House) and to the timing of the week.
    7. Bookings can be made online only.
    8. A debit or credit card is required in order to make a booking.
    9. Full payment is required at the time of booking.
    10. In case less people attending the event than it is booked for, the price difference will not be refunded.
    11. If more people attending the game than it is booked for (up to 6 persons a room or 7 in case of Mr Crimson’s Fun House) the price difference can be settled upon arrival to the event. Discounts cannot be applied on additional players and the fee will be in accordance to the game’s pricing table.
    12. This is a live event game, and once the booking is confirmed, we can not accept any cancellations, reschedules or give any refunds.
    13. Any amendments are at the discretion of Birmingham E(x)citing Game management.
    14. Any purchase on the website is only valid when processed by the company. You shall receive a confirmation once your booking is processed.
    15. If you wish to transfer your booking(s) into someone else’s name, you must contact the company by either email or telephone at least two hours prior to the start of your booking. Your request may not be honoured and can be denied.
    16. Bookings may not be transferred or resold for commercial purposes or at a premium. If a booking is transferred or resold in breach of this condition, the bearer of the booking or the person claiming the right to attend the event will be refused admission.
    17. Exciting Game reserves the rights to amend the days and times available for redemption of vouchers purchased from third party suppliers .
    18. You are entirely responsible for entering your details correctly on the Online Booking Form.
    19. A booking becomes a no-show and entry will be declined if the team is late 10 minutes or more. In such situation the money is not refundable and the booking cannot be amended to any other date.
  1. Cancellation, amendment
    1. Once a booking has been made it cannot be refunded. This includes spaces / players that have been booked and are no longer wanted.. Any amendments are at the discretion of Birmingham E(x)citing Game management and would incur In an administration fee (ACCORDING TO CLAUSE 6.B) which needs to be paid before the amendment can be done.

    2. We will allow you to reschedule your booking if you do that at least 7 days before the event for Free ( 1 time only )
      – if you need to change the booking more than once a £10 reschedule fee will apply
      – if you need to change the booking less than 7 days before event a £15 reschedule fee will apply
      – If less than 24 hours before an event a £35 rescheduling fee will apply
      In order to reschedule a booking you MUST provide an alternative booking date and time (within 3 months from the original booking)
      Bookings cannot be moved without an alternative date and time.

    3. Birmingham E(x)citing Game reserves the absolute right to cancel your booking under any circumstances. If Birmingham E(x)citing Game has to cancel your booking due to technical issues on site, you will be entitled to a full refund of the booking fee. 

    4. Birmingham E(x)citing Game reserves the right to cancel your booking without any refund if you do not meet your obligations under the clauses: 5.O., 5.P. and 5.Q.
  1. Safety
    1. Birmingham E(x)citing Game does not tolerate any kind of bullying or harassment towards the employees.
    2. Each attendee will be instructed before their event by one of the employee of the company. After learning the rules of the event, each attendee will participate in the event at their own risk. The company is not liable for any (personal or equipment) damages caused by not following the rules described before the event.
    3. People under influence of alcohol or drugs might be turned away and their game stated as no-show. Failure to adhere will result in Birmingham E(x)citing Game employee or agents reserving all rights and power to decline or refuse you entry to the site. All rights are reserved to take the necessary legal action to ensure the reputation of the Birmingham E(x)citing Game business remains intact and guarded against any risk or harm towards the Birmingham E(x)citing Game business. All losses, damages or legal costs derived from such incident shall be solely borne by you.
    4. To be admitted you must confirm the full name of the booker and might be asked to confirm phone number and email address the booking confirmation was sent to.
    5. Children at the age of between 8-15 has to be accompanied by at least 1 adult per event, children under the age of 8 are not permitted to attend.
    6. Drinks and food may not be brought into the event.


    1. The game is not recommended for those under the age of 16. Children over the age of 13 may attend the game with parental supervision. You must present a valid ID card/Passport/Driving Licence upon arrival.
    2. If the age of a player can’t be verified, they will be refused to participate.
    3. Players must sign a disclaimer at the venue prior to the session, acknowledging they take part at their own risk.
    4. The game is not suitable for people with heart condition and/or epilepsy.
  1. Video & Photographic Materials
    1. Video and audio recordings are used within the game rooms but for surveillance purposes only.
    2. On occasion we will look to utilise video recordings to create promotional tools but will only do so upon receiving written consent for all individuals included in the footage.
    3. During/following each mission photographs of each team will be taken. These photographs may be uploaded to social media sites or utilised for promotional purposes. If selected photographs are utilised then we will endeavour to maintain your anonymity by ensuring that no names or personal details are included.
    4. You are not allowed to record, capture, snap or save any photograph, video, film, tape or audio recording whatsoever before, during and after the Birmingham E(x)citing Game escape room game without the explicit permission of Birmingham E(x)citing Game. If such recording activity is found within the site, Birmingham E(x)citing Game, including the employee or agent, shall reserve the power, authority and consent expressly granted by you to delete, remove or transfer such recording to any device, media or hardware owned by Birmingham E(x)citing Game and the copyright of such recordings will be deemed automatically granted by you to Birmingham E(x)citing Game.